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Outrigger Hotels and Resorts Appoints New Property Leadership

RELEASE NUMBER 76|18

HONOLULU – Outrigger Hotels and Resorts has named Ilaine Caravalho general manager of the Outrigger-managed Wyndham Kona Hawaiian Resort and Roland Kam assistant general manager of the OHANA Waikiki East by Outrigger®.

Ilaine Caravalho
Roland Kam

Caravalho supports and assists in achieving departmental goals, ensures expectations are met for owners and guests and strives to exceed in the areas of quality assurance, operational compliance and loss prevention. In addition to supporting all financial aspects of the resort, Caravalho will continue Outrigger’s strong relationship with the board of directors and to identify improvements and best practices.

Previously, Caravalho was the assistant general manager at the resort, as well as an operations administrator. At the Outrigger-managed Outrigger Kanaloa at Kona, Caravalho was operations administrator as well as executive housekeeper. She holds a bachelor’s in business management from Brigham Young University in Laie on Oahu.

As assistant general manager at the OHANA Waikiki East by Outrigger®, Kam assists in overseeing all operating departments and setting measurable action plans for each, ensuring guest satisfaction and implementing guest programming acknowledging Hawaii as the property’s host culture, all with an eye to the bottom line.

Kam was hospitality service manager for the Anaha residence. Prior he was senior housekeeping manager, guest service manager and guest service agent/front desk supervisor/night clerk at The Royal Hawaiian, A Luxury Collection Resort, after successfully completing their associate development program. Kam also has food and beverage experience from The Royal Hawaiian and Hyatt Regency Osaka.

Kam holds a bachelor’s from the University of Hawaii at Manoa’s Travel Industry Management (TIM) program.

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