logo-outrigger Created with Sketch.
Back to Homepage

COVID-19: Flexible Travel Plans. Book with Confidence.

UPDATED: 3/27/2020

As part of our ongoing commitment to the health and safety of our guests, hosts and the community at large, we want to help ensure that you have the latest travel information regarding COVID-19.

FOR THOSE TRAVELING TO HAWAII.

In an effort to protect visitors and residents, Hawaii Governor David Ige issued a stay-at-home order between Wednesday, March 25, 2020 and Thursday, April 30, 2020.

ALL persons within the State of Hawaii are ordered to stay at home or in their place of residence, such as hotels or condominiums. Individuals may leave only for essential activities or to engage in essential businesses and operations.

This is in addition to the mandatory 14-day quarantine, which requires all arriving passengers (residents and visitors) to Hawaii as of Thursday, March 25, 2020 to self-quarantine at home or in their visitor accommodation for 14 days or until the end of their stay, whichever is shorter.

If your planned vacation dates fall within this quarantine window, we recommend rescheduling your travel plans.

TEMPORARY SUSPENSION OF OPERATIONS.

In the best interest of our guests, hosts and the community – Outrigger will temporarily suspend operations at some of its locations. During the time-frames noted below, no reservations will be available for these affected properties.

Effective March 25 through April 30, 2020 the following properties will temporarily suspend operations: OHANA Waikiki East by Outrigger, Waikiki Beachcomber by Outrigger and Napili Shores Maui By Outrigger. Any affected guests in Waikiki will be moved to a beachfront Outrigger property, which remains open at this time.

Effective April 1 through April 30, 2020, the following properties will temporarily suspend operations: Outrigger Laguna Phuket Beach Resort, Outrigger Koh Samui Beach Resort and Outrigger Konotta Maldives Resort.

To modify or cancel a current booking, guests and travel industry professionals are advised to call the Outrigger reservations team for assistance.

Toll-Free U.S., Guam and Canada
Phone: 1-866-956-4262

Toll-Free Australia
Phone: 1-800-608313

Worldwide Direct
Phone: +1-303-369-7777

Mahalo for your understanding and cooperation during this unprecedented time. We wholeheartedly look forward to welcoming you all of our Outrigger properties in the near future.

CANCELLATION POLICY.

For guests with existing reservations for arrivals through Tuesday, May 31, modification and cancellation fees may be waived as long as the change or cancellation is made at least 24 hours prior to arrival.

FLEXIBLE TRAVEL PLANS. BOOK WITH CONFIDENCE.

Cancellation fees will be waived for any new bookings made between March 9 – May 31, 2020, for arrivals through Dec. 18, 2020, as long as the cancellation is made at least 24 hours prior to arrival.

For all other arrival dates, existing cancellation policies remain in place. This includes waiving fees for cancellations due to flight cancellation.

Outrigger will continue to monitor the situation and will update this policy as needed. For additional information, please visit: