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Outrigger Guam Beach Resort Sweeps Rakuten Travel Diamond Awards

RELEASE NUMBER 11 | 19

PHOTOS (L-R) Outrigger Guam Beach Resort | Mr. Kazunori Takeda (executive vice president, president of Commerce Company – Rakuten, Inc.) and Outrigger Guam representatives: Steve Solberg (general manager), Akiko Futakami (director of sales &  marketing), Jeannie Hattori (director of human resources), Tess Woodall (reservations manager), Rena Abe (revenue coordinator) & Toshikatsu Kumagai (sales manager) | Embassy Suites by Hilton Waikiki Beach Walk

Outrigger Guam Beach Resort recently earned the honor of being the first hotel to receive 11 consecutive Diamond Awards at the recent Rakuten Travel Conference and Awards Ceremony in Guam. Rakuten Travel, operator of Japan’s largest online hotel reservation website, presents the Diamond Award each year to the hotel that achieves record-breaking gross revenue, total room nights sold, share ratio and customer satisfaction.

For 11 years running, Outrigger Guam Beach Resort took home this impressive accolade. In addition, at Rakuten Travel’s Hawaii Awards Ceremony, Outrigger-managed Embassy Suites™ by Hilton Waikiki Beach Walk® received a Bronze Award for its overall production, share ratio, year-over-year growth and customer satisfaction.

“It’s an honor that Outrigger Guam Beach Resort and Embassy Suites by Hilton™ Waikiki Beach Walk® have again been recognized for exceptional performance at Rakuten’s annual conference,” said Danny Ojiri, Outrigger’s vice president of market development. “It’s satisfying to know that the selection is based on both business volume and positive guest feedback within Rakuten’s international hotel customer base.”

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