logo-outrigger Created with Sketch.
Back to Homepage

COVID-19: Flexible Travel Plans. Book with Confidence.

TRAVELING TO HAWAII

We look forward to welcoming visitors back to the Hawaiian Islands beginning October 15, 2020 with Pre-Travel Testing.

For the safety and well-being of both residents and guests, the State of Hawaii has established a multi-layer testing and screening process for all incoming travelers.

  • Pre-Travel Testing: this program enables travelers to avoid a mandatory 14-day quarantine if they are tested no earlier than 72-hours before their flight arrives with an FDA-authorized nucleic acid amplification test (NAAT) and show proof of a negative test result upon arrival. No testing will be provided upon arrival at the airport. 

  • Safe Travels Program: all travelers coming into the state are required to complete the online Safe Travels Program form. Save time during your arrival screening process by completing the online travel and health questionnaire no sooner than 24-hours before you depart at: https://travel.hawaii.gov.

Before traveling to Hawaii – we strongly recommend that all travelers visit Hawaii’s official tourism website GoHawaii.com for the most current, up-to-date information and travel procedures. 

Learn more at the FAQ on Pre-travel Testing Program

If your planned vacation dates fall within a quarantine window, we recommend rescheduling. Additional information on the quarantine process can be found HERE.

  • All guests should review government guidance to confirm eligibility to stay at any Outrigger owned/managed properties. Reservations may be subject to cancellation where prohibited, please reference Hawaii Tourism Authority – COVID-19 or GoHawaii.com for more information.

TEMPORARY SUSPENSION OF OPERATIONS

In the best interest of our guests, hosts and the community – Outrigger will temporarily suspend operations at some of its locations. During the time-frames noted below, no reservations will be available for these affected properties. 

In Hawaii, the following properties will temporarily suspend operations for the dates noted:

OHANA Waikiki East by Outrigger: now through December 20, 2020
Waikiki Beachcomber by Outrigger: now through October 31, 2020
Outrigger Reef Waikiki Beach Resort: now through March 31, 2021
Waipouli Beach Resort & Spa Kauai by Outrigger: now through September 30, 2020

Outrigger Waikiki Beach Resort remains open. Any affected guests in Waikiki will be moved to this beachfront property.

In the Asia-Pacific region, the following properties will temporarily suspend operations for the dates noted: 

Outrigger Mauritius Beach Resort: now through October 1, 2020
Outrigger Konotta Maldives Resort: now through December 1, 2020

Book Outrigger with Confidence

CANCELLATION POLICY

For guests with existing reservations for arrivals through October 14, 2020 modification and cancellation fees may be waived as long as the change or cancellation is made at least 24 hours prior to arrival.

Learn more

For guests traveling to Hawaii that learn they do not meet the state COVID-19 testing requirements, modification and cancellation fees may be waived with supporting documentation.

For Outrigger Hotels and Resorts With some very limited exceptions*, cancellation fees will be waived for new bookings made between March 9-December 1, 2020, for arrivals through June 30, 2021, as long as the cancellation is made at least 24 hours prior to arrival.

For Hawaii Vacation Condos by Outrigger
With some very limited exceptions*, cancellation fees will be waived for new bookings made between March 9-December 1, 2020, for arrivals through March 31, 2021, as long as the cancellation is made at least 5 days prior to arrival.

*Select exceptions apply during festive year end periods and for select offers. Guests are encouraged to review the cancellation and deposit policies when making a reservation to ensure they understand the reservation rules for each reservation.

For all other arrival dates, existing cancellation policies remain in place. This includes waiving fees for cancellations due to flight cancellation.

To modify or cancel a current booking, guests and travel industry professionals are advised to call the Outrigger reservations team for assistance.

Toll-Free U.S., Guam and Canada
Phone: 1-866-956-4262

Toll-Free Australia
Phone: 1-800-608313

Worldwide Direct
Phone: +1-303-369-7777

Mahalo for your understanding and cooperation during this unprecedented time. We wholeheartedly look forward to welcoming you all of our Outrigger properties in the near future. 

Outrigger will continue to monitor the situation and will update this policy as needed. For additional information, please visit:

Restaurants, Retail and Amenities

Amended hours of operation are outlined below. Due to the fluid nature of COVID-19, we appreciate your understanding as hours may continue to shift and changes take place within the retail/restaurant outlets.

NOTE: The island of Oahu has been placed under a mandated “Stay-At-Home/Work-at-Home” Order. As such, restaurants are required to close in-person dining rooms, but are permitted to serve take-out.

OAHU

Learn more

Outrigger Reef Waikiki Beach Resort

  • STARBUCKS – temporarily suspending operations

Outrigger Waikiki Beach Resort

  • GUEST TAKE OUT & ROOM DELIVERY
    Available 7 – 9am (breakfast), 12 noon – 8pm (lunch and dinner) 

  • DUKE’S WAIKIKI
    Open as follows for take-out meals:
    • Monday – Friday: Barefoot Bar take-out menu from 12pm-8pm
    • Saturday and Sunday: Breakfast take-out only for hotel guests from 7am-9am
    • Saturday and Sunday: Barefoot Bar take-out menu from 12pm-8pm

  • HULA GRILL WAIKIKI
    Temporarily suspending operations

OHANA Waikiki Malia by Outrigger

  • POOL at OHANA Waikiki Malia temporarily closed 
  • Hotel entrance during public space revitalization is being directed to Royal Hawaiian Avenue (signage posted along the building for directions)
  • No housekeeping service for stays 1-5 nights unless arranged in advance
  • Additional amenities (trash bags, soaps, shampoo, coffee) provided upon arrival
  • IHOP – open daily for take-out from 7am  -3pm

Waikiki Shore by Outrigger

  • POOL at Outrigger Reef Waikiki Beach Resort temporarily closed

Regency on Beachwalk by Outrigger

  • POOL at Outrigger Reef Waikiki Beach Resort temporarily closed

Airport Hotel Honolulu

  • WILLOUGHBY’S
    Temporarily suspending operations

  • AIRPORT SHUTTLE
    Running 10am – 6pm. Departs on the top of every hour only.

Waikiki Beach Walk 

  • BEACHWALK CAFE – take-out only
    Open daily from 7:30am – 6pm (9am-5pm on Thursday)

  • TAORMINA SICILIAN CUISINE – take-out only
    Open daily from 11am to 8pm 

  • YARD HOUSE – take-out only
    Open daily 11am to 8pm 

 

MAUI

Learn more

Aina Nalu Lahaina by Outrigger

  • POOL, BBQ area and pavilion temporarily suspending operations
  • Front desk hours starting 3/22: 8am-6pm

Honua Kai Resort & Spa

  • DUKE’S BEACH HOUSE
    Temporarily suspending operations

  • AINA CAFE & MARKET
    Temporarily suspending operations

  • WHALERS GENERAL STORE
    Temporarily suspending operations

  • Housekeeping Service – in-suite cleaning during the stay is temporarily suspended; clean linens and towels, as well as bathroom amenities, can be delivered upon request
  • POOLS – the family pool and infinity pool are open
  • Fitness Center –  temporarily suspending operations
  • Ho’ola Spa – temporarily suspending operations

Kaanapali Maui at the Eldorado by Outrigger

  • All three swimming pools will be temporarily suspending operations until further notice
  • The Cabana will be temporarily suspending operations until further notice
  • Front Desk will be open from 8am – 6pm daily
  • Air conditioning is operational from 10am – 10pm daily

Napili Shores Maui by Outrigger

  • POOL and hot tub are open with health guidelines in place
  • Gazebo Restaurant has temporarily suspended operations

Palms at Wailea Maui by Outrigger

  • Front Desk hours: Monday – Friday 10am – 3pm and Saturday, Sunday and holidays are closed
  • POOL and hot tub are open with reduced hours with health guidelines in place
  • Concierge desk – temporarily suspending operations 

Royal Kahana Maui by Outrigger

  • Concierge desk – temporarily suspending operations
  • POOL, fitness center & BBQ grills are open
  • Front desk hours are from 9am – 3pm, Monday through Friday
  • Property is not able to accept any reservations for guests subject to 14-day self-quarantine

The Kapalua Villas Maui

  • MERRIMAN’S
    Temporarily suspending operations

  • TAVERNA RESTAURANT 
    Temporarily suspending operations

  • RITZ CARLTON RESTAURANTS
    Temporarily suspending operations

  • MONTAGE RESTAURANT 
    Temporarily suspending operations

  • HONOLUA STORE & DELI
    Hours: Open 6am-7pm 

  • PLANTATION HOUSE RESTAURANT 
    Temporarily suspending operations

  • SANSEI RESTAURANT 
    Temporarily suspending operations

  • Property is not able to accept any reservations for guests subject to 14-day self-quarantine
  • Concierge service by telephone only
  • No optional housekeeping service online
  • POOLS are open as follows:
    • Bay Villa pools are open
    • Ridge pools are open
    • Golf Villa pools are open with certain pools reserved for adults only
  • Shuttle service temporarily suspending operations
  • Kapalua Plantation and Kapalua Bay Golf Courses are open, though play dates/times on each course may vary; to check availability and book tee times, visit: https://golfatkapalua.com 
  • Kapalua Tennis Garden temporarily suspending operations
  • Front Desk will be open from 8am-5pm

KAUAI

Learn more

Kiahuna Plantation Resort Kauai by Outrigger

  • PLANTATION GARDENS RESTAURANT
    Temporarily closed
  • POOL, fitness center, Cabana Grill are open
  • BBQ grills are closed
  • Beach Hut is closed
  • Front Desk will be open from 8am – 5pm  

Waipouli Beach Resort & Spa Kauai by Outrigger

  • OASIS RESTAURANT ON THE BEACH
    Temporarily suspended operations
  • POOL, sundeck and barbecue stations – temporarily suspending operations
  • Fitness center – temporarily suspending operations
  • Spa by the Sea is open by appointment only
  • Activity/Concierge Desk – temporarily suspending operations 
  • Front Office open 9am – 5pm daily 

Lae Nani Resort Kauai by Outrigger

  • POOL, sundeck and barbecue stations – temporarily suspending operations
  • Front Office, located at Waipouli Beach Resort & Spa by Outrigger, open 9am – 5pm daily

HAWAII – BIG ISLAND

Learn more

Royal Sea Cliff by Outrigger

  • POOLS (including quiet pool and hot tub) are open with social distancing and capacity rules in place
  • 1 BBQ grill open, reserve usage time at the front desk 24-hours in advance

Kanaloa at Kona by Outrigger 

  • 2 tennis courts currently closed until further notice 
  • POOLS are open following CDC guidelines
  • 8 outdoor BBQ grills on property are open

Fairway Villas Waikoloa by Outrigger 

  • POOL is open with no pool furniture on pool deck
  • Fitness center is open
  • Outdoor BBQ grills on property are open

Kohala Coast Vacation Rentals by Outrigger 

  • Hali’i Kai at Waikoloa: Ocean Club closed until further notice, includes swimming pool, hot tub, fitness room, bar & restaurant, $20 Daily Resort Charge is temporarily suspended until further notice