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COVID-19: Flexible Travel Plans. Book with Confidence.

UPDATED: June 4, 2020

As part of our ongoing commitment to the health and safety of our guests, hosts and the community at large, we want to help ensure that you have the latest travel information regarding COVID-19.

FOR THOSE TRAVELING TO HAWAII.

ALL individuals, both residents and visitors, arriving or returning to the State of Hawaii through June 30, 2020 are subject to a mandatory 14-day self-quarantine

Under the current “Act with Care” phase of the COVID-19 recovery plan, ALL persons within the State of Hawaii are ordered to stay at home or in their place of residence, such as hotels or condominiums. Individuals may leave for essential activities or to engage in essential businesses and operations. 

If your planned vacation dates fall within this quarantine window, we recommend rescheduling your travel plans.

TEMPORARY SUSPENSION OF OPERATIONS.

In the best interest of our guests, hosts and the community – Outrigger will temporarily suspend operations at some of its locations. During the time-frames noted below, no reservations will be available for these affected properties. 

In Hawaii, the following properties will temporarily suspend operations for the dates noted:

OHANA Waikiki East by Outrigger: now through June 30, 2020
Waikiki Beachcomber by Outrigger: now through June 30, 2020
Outrigger Reef Waikiki Beach Resort: now through June 30, 2020
Napili Shores Maui By Outrigger: now through June 30, 2020

Outrigger Waikiki Beach Resort remains open. Any affected guests in Waikiki will be moved to this beachfront resort.

In the Asia-Pacific region, the following properties will temporarily suspend operations for the dates noted: 

Outrigger Laguna Phuket Beach Resort: now through June 30, 2020  
Outrigger Koh Samui Beach Resort: now through June 30, 2020
Outrigger Mauritius Beach Resort: now through June 30, 2020
Outrigger Konotta Maldives Resort: now through June 30, 2020
Outrigger Fiji Beach Resort: now through June 30, 2020
Castaway Island, Fiji: now through June 30, 2020

To modify or cancel a current booking, guests and travel industry professionals are advised to call the Outrigger reservations team for assistance.

Toll-Free U.S., Guam and Canada
Phone: 1-866-956-4262

Toll-Free Australia
Phone: 1-800-608313

Worldwide Direct
Phone: +1-303-369-7777

Mahalo for your understanding and cooperation during this unprecedented time. We wholeheartedly look forward to welcoming you all of our Outrigger properties in the near future. 

CANCELLATION POLICY.

For guests with existing reservations for arrivals through June 30, 2020 modification and cancellation fees may be waived as long as the change or cancellation is made at least 24 hours prior to arrival.

FLEXIBLE TRAVEL PLANS. BOOK WITH CONFIDENCE.

For Outrigger Hotels and Resorts cancellation fees will be waived for any new bookings made between March 9 – December 1, 2020, for arrivals through June 30, 2021*, as long as the cancellation is made at least 24 hours prior to arrival. *Current festive year-end season policies remain in place.

For Hawaii Vacation Condos by Outrigger
cancellation fees will be waived for any new bookings made between March 9 – December 1, 2020, for arrivals through December 18, 2020, as long as the cancellation is made at least 24 hours prior to arrival.

For all other arrival dates, existing cancellation policies remain in place. This includes waiving fees for cancellations due to flight cancellation.

Outrigger will continue to monitor the situation and will update this policy as needed. For additional information, please visit:

Restaurants and Amenities

Please see below for restaurant and hotel operation updates.

OAHU

Outrigger Reef Waikiki Beach Resort

STARBUCKS
Available for takeout from 6:30am – 2pm daily.

Outrigger Waikiki Beach Resort

GUEST TAKE OUT & ROOM DELIVERY
Available 7 – 9am (breakfast), 12 noon – 8pm (lunch and dinner) 

DUKE’S WAIKIKI
Temporarily suspending operations

HULA GRILL WAIKIKI
Temporarily suspending operations

Airport Hotel Honolulu

WILLOUGHBY’S
Temporarily suspending operations

Airport shuttle running 4am-12am. Departs on the top of every hour only.

Waikiki Beach Walk

GIOVANNI PASTRAMI / ROUND TABLE PIZZA
Temporarily suspending operations

YARD HOUSE WAIKIKI
Hours: 11am-9pm
Takeout only

MAUI

Aina Nalu Lahaina by Outrigger

Pool area and pool closed BBQ area and pavilion temporarily suspending operations

Front desk hours starting 3/22: 8am-6pm

Honua Kai Resort & Spa

DUKE’S BEACH HOUSE
Temporarily suspending operations

AINA CAFE & MARKET
Hours: Open 8am-12pm (subject to change)

WHALERS GENERAL STORE
Hours: Open 7am-7pm (subject to change)

Housekeeping Service – NOT AVAILABLE
Pools – Temporarily suspending operations
Fitness Center –  Temporarily suspending operations
Ho’ola Spa – Temporarily suspending operations

Kaanapali Maui at the Eldorado by Outrigger

All three swimming pools will be  temporarily suspending operations until further notice The Cabana will be temporarily suspending operations until further notice

Front Desk will be open from 8am-6pm daily.

Palms at Wailea Maui by Outrigger

Front Desk hours: Monday – Friday 9am–5pm and 9am–12pm Saturday and Sunday; Effective Saturday 3/28

Royal Kahana Maui by Outrigger

Concierge desk , pool, fitness center and BBQ grills – temporarily suspending operations

Front Desk hours are from 9am to 3pm Monday – Friday (Saturday and Sunday closed)

The Kapalua Villas Maui

MERRIMAN’S
Temporarily suspending operations

TAVERNA RESTAURANT 
Temporarily suspending operations

RITZ CARLTON RESTAURANTS
Temporarily suspending operations

MONTAGE RESTAURANT 
Temporarily suspending operations

HONOLUA STORE & DELI
Hours: Open 6am-7pm 

PLANTATION HOUSE RESTAURANT 
Temporarily suspending operations

SANSEI RESTAURANT 
Temporarily suspending operations

Concierge service by telephone only
No optional housekeeping service online
Swimming pools temporarily suspending operations
Shuttle service temporarily suspending operations
Kapalua Plantation Golf Course temporarily suspending operations
Kapalua Bay Golf Course temporarily suspending operations
Kapalua Tennis Garden temporarily suspending operations

Front Desk will be open from 8am-5pm

KAUAI

  • Kauai County has a strictly enforced curfew between the hours of 9pm – 5am in effect indefinitely
  • Kauai County beach parks require permits at the cost of $50 per vehicle and $5 per person in order to restrict use

Kiahuna Plantation Resort Kauai by Outrigger

PLANTATION GARDENS RESTAURANT
Temporarily closed

Pool, fitness center, Cabana Grill are temporarily suspending operations
BBQ grills are temporarily suspending operations
Beach hut temporarily suspending operations. No lawn furniture available.

Front Desk will be open from 8am-5pm  

Waipouli Beach Resort & Spa Kauai by Outrigger

OASIS RESTAURANT ON THE BEACH
Closed through 05/03/20

Resort pool, sundeck and barbecue stations – temporarily suspending operations through 05/31/20
Fitness center – temporarily suspending operations through 05/31/20
Spa by the Sea is open by appointment only through 05/31/20
Activity/Concierge Desk – temporarily suspending operations through 05/31/20.

Front Office open 9am to 5pm daily. Contact information:
– Telephone: 808-823-1401
– Email: [email protected]

Lae Nani Resort Kauai by Outrigger

Resort pool, sundeck and barbecue stations – temporarily suspending operations through 05/31/20

Front Office, located at Waipouli Beach Resort & Spa by Outrigger, open 9am to 5pm daily. Contact information:
– Telephone: 808-823-1401
– Email: [email protected]

HAWAII – BIG ISLAND

Royal Sea Cliff by Outrigger

Swimming Pool temporarily suspending operations
BBQ Grills temporarily suspending operations

GUAM

Outrigger Guam Beach Resort

All restaurants temporarily suspending operations

IN-ROOM DINING
Hours: 6:30am-9pm