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COVID-19: Flexible Travel Plans. Book with Confidence.

UPDATED: July 13, 2020

HAWAII IS OPEN TO TRAVELERS STARTING SEPTEMBER 1, 2020.

  • Now through August 31, 2020 – all out-of-state travelers (residents and visitors) arriving to the State of Hawaii are subject to a mandatory 14-day self-quarantine. If your planned vacation dates fall within this quarantine window, we recommend rescheduling your travel plans. Additional information on the entrance and quarantine process can be found on the State of Hawaii’s website: SafeTravelsHawaii.Gov.
  • Beginning on September 1, 2020 – travelers to the State of Hawaii can avoid the 14-day quarantine with a negative COVID-19 FDA-approved NAAT test from a CLIA-certified laboratory within 72-hours of boarding their flight to Hawaii. Proof of a negative test result must be presented upon arrival at the airport. Without this, passengers arriving from out-of-state will be subject to the 14-day quarantine. Click HERE for more information. No testing will be provided upon arrival at the airport.

  • All guests should review government guidance to confirm eligibility to stay at any Outrigger owned/managed properties. Reservations may be subject to cancellation where prohibited, please reference Hawaii Tourism Authority – COVID-19 or GoHawaii.com for more information.

TEMPORARY SUSPENSION OF OPERATIONS.

In the best interest of our guests, hosts and the community – Outrigger will temporarily suspend operations at some of its locations. During the time-frames noted below, no reservations will be available for these affected properties. 

In Hawaii, the following properties will temporarily suspend operations for the dates noted:

OHANA Waikiki East by Outrigger: now through July 31, 2020
Waikiki Beachcomber by Outrigger: now through July 31, 2020
Outrigger Reef Waikiki Beach Resort: now through September 30, 2020

Outrigger Waikiki Beach Resort remains open. Any affected guests in Waikiki will be moved to this beachfront property.

In the Asia-Pacific region, the following properties will temporarily suspend operations for the dates noted: 

Outrigger Koh Samui Beach Resort: now through July 15, 2020
Outrigger Mauritius Beach Resort: now through August 1, 2020
Outrigger Konotta Maldives Resort: now through October 1, 2020
Castaway Island, Fiji: now through August 1, 2020 

To modify or cancel a current booking, guests and travel industry professionals are advised to call the Outrigger reservations team for assistance.

Toll-Free U.S., Guam and Canada
Phone: 1-866-956-4262

Toll-Free Australia
Phone: 1-800-608313

Worldwide Direct
Phone: +1-303-369-7777

Mahalo for your understanding and cooperation during this unprecedented time. We wholeheartedly look forward to welcoming you all of our Outrigger properties in the near future. 

CANCELLATION POLICY.

For guests with existing reservations for arrivals through August 31, 2020 modification and cancellation fees may be waived as long as the change or cancellation is made at least 24 hours prior to arrival.

FLEXIBLE TRAVEL PLANS. BOOK WITH CONFIDENCE.

For Outrigger Hotels and Resorts With some very limited exceptions*, cancellation fees will be waived for new bookings made between March 9-December 1, 2020, for arrivals through June 30, 2021, as long as the cancellation is made at least 24 hours prior to arrival.

For Hawaii Vacation Condos by Outrigger
With some very limited exceptions*, cancellation fees will be waived for new bookings made between March 9-December 1, 2020, for arrivals through December 18, 2020, as long as the cancellation is made at least 24 hours prior to arrival.

*Select exceptions apply during festive year end periods and for select offers. Guests are encouraged to review the cancellation and deposit policies when making a reservation to ensure they understand the reservation rules for each reservation.

For all other arrival dates, existing cancellation policies remain in place. This includes waiving fees for cancellations due to flight cancellation.

Outrigger will continue to monitor the situation and will update this policy as needed. For additional information, please visit:

Restaurants, Retail and Amenities

Amended hours of operation are outlined below. Due to the fluid nature of COVID-19, we appreciate your understanding as hours may continue to shift and changes take place within the retail/restaurant outlets.

OAHU

Outrigger Reef Waikiki Beach Resort

  • STARBUCKS
    Available for takeout from 5am – 5pm daily

Outrigger Waikiki Beach Resort

  • GUEST TAKE OUT & ROOM DELIVERY
    Available 7 – 9am (breakfast), 12 noon – 8pm (lunch and dinner) 

  • DUKE’S WAIKIKI
    Open for dine-in and takeout Monday – Thursday 12pm – 9pm and Friday – Sunday 11am – 9pm

  • HULA GRILL WAIKIKI
    Temporarily suspending operations

Waikiki Shore by Outrigger

  • POOL at Outrigger Reef Waikiki Beach Resort temporarily closed

Regency on Beachwalk by Outrigger

  • POOL at Outrigger Reef Waikiki Beach Resort temporarily closed

 

Airport Hotel Honolulu

  • WILLOUGHBY’S
    Temporarily suspending operations

  • AIRPORT SHUTTLE
    Running 4am – 12am. Departs on the top of every hour only.

Waikiki Beach Walk

  • BREAKOUT WAIKIKI
    Closed Monday and Tuesday
    Open Wednesday 4pm – 9pm 
    Open Thursday 4pm – 10pm 
    Open Friday 2pm – 11pm 
    Open Saturday 11am – 11pm 
    Open Sunday 12pm – 8pm 

  • BEACHWALK CAFE
    Open Monday – Sunday from 7am – 7pm

  • COCO MANGO
    Open Monday – Sunday from 10:15am – 10pm

  • GIOVANNI PASTRAMI
    Open Friday – Sunday from 4:30pm – 10pm

  • HELE MAI SALON
    Open Monday – Sunday from 9am – 9pm

  • NOA NOA
    Open Monday – Sunday from 10am – 10pm

  • RUTH’S CHRIS STEAK HOUSE
    Open Monday – Thursday from 4:30pm – 9pm
    Open Friday – Saturday from 4:30pm – 10pm
    Open Sunday from 4pm – 9pm

  • TAORMINA SICILIAN CUISINE
    Open Monday – Sunday from 12pm to 8pm

 

  • YARD HOUSE
    Open Monday – Thursday from 11am – 12:30am
    Open Friday and Saturday from 11am – 1:30am
    Open Sunday from 11am – 12:30am


MAUI

Aina Nalu Lahaina by Outrigger

  • Pool area and pool closed BBQ area and pavilion temporarily suspending operations
  • Front desk hours starting 3/22: 8am-6pm

Honua Kai Resort & Spa

  • DUKE’S BEACH HOUSE
    Temporarily suspending operations

  • AINA CAFE & MARKET
    Temporarily suspending operations

  • WHALERS GENERAL STORE
    Temporarily suspending operations

  • Housekeeping Service – temporarily suspending operations
  • Pools – only family pool is open, temporarily suspending operations on other pools and slides
  • Fitness Center –  temporarily suspending operations
  • Ho’ola Spa – temporarily suspending operations

Kaanapali Maui at the Eldorado by Outrigger

  • All three swimming pools will be temporarily suspending operations until further notice.
  • The Cabana will be temporarily suspending operations until further notice.
  • Front Desk will be open from 8am – 6pm daily.

Palms at Wailea Maui by Outrigger

  • Front Desk hours: Monday – Friday 10am – 3pm and Saturday, Sunday and holidays are closed
  • Pool and hot tub are open with reduced hours with health guidelines in place
  • Concierge desk – temporarily suspending operations 

Royal Kahana Maui by Outrigger

  • Concierge desk – temporarily suspending operations
  • Pool, fitness center & BBQ grills are open
  • Front desk hours are from 9am – 3pm, 7 days a week

The Kapalua Villas Maui

  • MERRIMAN’S
    Temporarily suspending operations

  • TAVERNA RESTAURANT 
    Temporarily suspending operations

  • RITZ CARLTON RESTAURANTS
    Temporarily suspending operations

  • MONTAGE RESTAURANT 
    Temporarily suspending operations

  • HONOLUA STORE & DELI
    Hours: Open 6am-7pm 

  • PLANTATION HOUSE RESTAURANT 
    Temporarily suspending operations

  • SANSEI RESTAURANT 
    Temporarily suspending operations

  • Concierge service by telephone only
  • No optional housekeeping service online
  • Swimming pools temporarily suspending operations
  • Shuttle service temporarily suspending operations
  • Kapalua Plantation Golf Course temporarily suspending operations
  • Kapalua Bay Golf Course temporarily suspending operations
  • Kapalua Tennis Garden temporarily suspending operations
  • Front Desk will be open from 8am-5pm

KAUAI

Kiahuna Plantation Resort Kauai by Outrigger

  • PLANTATION GARDENS RESTAURANT
    Temporarily closed

  • Pool, fitness center, Cabana Grill are open
  • BBQ grills are closed
  • Beach Hut is closed
  • Front Desk will be open from 8am – 5pm  

Waipouli Beach Resort & Spa Kauai by Outrigger

  • OASIS RESTAURANT ON THE BEACH
    Temporarily suspended operations

  • Resort pool, sundeck and barbecue stations – temporarily suspending operations
  • Fitness center – temporarily suspending operations
  • Spa by the Sea is open by appointment only
  • Activity/Concierge Desk – temporarily suspending operations 
  • Front Office open 9am – 5pm daily.
    Contact information:
    – Telephone: 808-823-1401
    – Email: [email protected]

Lae Nani Resort Kauai by Outrigger

  • Resort pool, sundeck and barbecue stations – temporarily suspending operations
  • Front Office, located at Waipouli Beach Resort & Spa by Outrigger, open 9am – 5pm daily.
    Contact information:

– Telephone: 808-823-1401
– Email: [email protected]

HAWAII – BIG ISLAND

Royal Sea Cliff by Outrigger

  • Swimming Pool pools open with social distancing and capacity rules in place
  • 1 BBQ grill open, reserve usage time at the front desk 24 hours in advance

Kanaloa at Kona by Outrigger 

  • 2 tennis courts currently closed until further notice 
  • 3 swimming pools closed until further notice
  • 8 outdoor BBQ grills on property are open

Fairway Villas Waikoloa by Outrigger 

  • 1 swimming pool is temporarily closed
  • Fitness center – temporarily closed
  • 6 outdoor BBQ grills on property are temporarily closed

Kohala Coast Vacation Rentals by Outrigger 

  • Hali’i Kai at Waikoloa:  Ocean Club closed until further notice, includes swimming pool, hot tub, fitness room, bar & restaurant, $20 Daily Resort Charge is temporarily suspended until further notice