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Outrigger Named Top Upscale Resort Brand by Medallia Report



HONOLULU, HAWAII – A recent report released by Medallia, a customer experience management company, ranks Outrigger Resorts at the top of the list for providing the best guest experience among upscale U.S. hotels. Outrigger led the ‘Upscale’ category with a positive score of 90 percent and was in good company with Park Hyatt topping the list in the ‘Luxury’ category and Omni Hotels & Resorts leading the ‘Upper Upscale’ category.

Information for the report was obtained from some of the world’s most visited and used travel and hospitality review sites, ranking 47 leading hotel brands across six different price tiers from April to June 2014.

“As a company that works hard to be the very best in customer service and guest experience, we’re proud to add this recognition to our collection of accolades,” said Sean Dee, executive vice president and chief marketing officer for Outrigger Enterprises Group. “This year marks the 20th anniversary of The Outrigger Way, our company’s values-based process that guides us in all that we do at Outrigger. As a company, the process has helped us to define our key points of differentiation, and has allowed us to become the hotel brand of choice for guests seeking a unique, culturally authentic vacation experience.”

Medallia is a customer experience management company that is used by many of the world’s leading hotel brands to capture customer feedback across Web, social, mobile and contact center channels. The company is based in Silicon Valley, with regional offices in London, New York, Australia and Argentina. To view Medallia’s full Social Media Hotels Report visit: