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Outrigger Resorts Earns MLT Vacations 2014 Quality Assurance Award


WAIKIKI, HONOLULU, HAWAII – Seven Outrigger Enterprises Group properties have received the 2014 MLT Vacations Quality Assurance Award. They include Outrigger Waikiki Beach Resort, Outrigger Reef Waikiki Beach Resort, Kiahuna Plantation Resort Kauai by Outrigger, OHANA Waikiki East, Ala Moana Hotel, Embassy Suites® – Waikiki Beach Walk®, and Holiday Inn Resort® Waikiki Beachcomber. The awards were presented on Sept. 14 at MLT University in Minneapolis, MN. Accepting the honor on behalf of Outrigger Enterprises Group was Cindy Cunningham, global sales manager.

Elizabeth Moriarty, MLT Vacations vice president of product development, expressed her delight in recognizing Outrigger for their continuing commitment to quality, customer service and product delivery ensuring MLT Vacations customers receive the very best experience possible. According to Moriarty, “These seven Outrigger properties have world-class operational consistency and superior standards of quality for MLT Vacations and its Delta Vacations, AirFrance Holidays, Alitalia Vacations and Aeromexico Vacations customers.”

The Quality Assurance Award recognizes qualifying hotels, destination management companies, and rental car agencies in Europe, Mexico, the Caribbean, Latin America and the United States. For the 2014 award, data was gathered from hundreds of thousands of customers who traveled with MLT Vacations. Partners that achieve a 99 percent customer satisfaction index and product delivery performance during the preceding six months earn the annual Quality Assurance Award.

Out of the more than 4,000 hotel, destination management companies and car rental partners offered by MLT Vacations globally, an elite group of 275 hotels, 19 destination management companies and two car rental companies earned MLT Vacations’ Quality Assurance Award designation for 2014.

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