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Seven Outrigger Properties Earn Delta Vacations’ 2018 Quality Assurance Award


HONOLULU – Outrigger Hotels and Resorts were honored with Delta Vacations’ 2018 Quality Assurance Award during a private luncheon held at Delta Vacations University, the company’s annual travel agency educational and networking event. Properties recognized include: Outrigger Reef Waikiki Beach Resort, Outrigger Waikiki Beach Resort, OHANA Waikiki Malia by Outrigger, Waikiki Beachcomber by Outrigger, Kiahuna Plantation Resort Kauai by Outrigger, The Kapalua Villas Maui and Honua Kai Resort & Spa.

Delta Vacations created the Quality Assurance Award program to recognize top partners that provide outstanding quality, customer experience and product delivery to its mutual customers. Each year, the company honors qualifying hotels, destination management companies and rental car agencies across the globe, out of more than 5,000 partners offered by Delta Vacations. Outrigger’s hotels, resorts and condominiums were among an elite group of 251 hotels, 22 destination management companies and four car rental companies that earned the award designation.

“As a company, customer experience is paramount,” said Elizabeth Moriarty, Delta Vacations vice president of product development. “We cherish our partners who go above and beyond to ensure that our mutual customers have the most memorable vacation experience possible.”

To be eligible for the award, Hawaii partners must have achieved the following criteria per property:

  • At least 100 bookings within Jan. 1, 2017 – Dec. 31, 2017
  • With a 1 percent or less customer complaint ratio
  • No involuntary relocations for the property
  • Must beat the destination average complaint ratio (0.62%)

The complete list of 2018 Quality Assurance Award winners can be found at the following link:

Click here for a PDF of this release.

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